ComplySight360
Complaint Management Available Now | Additional Modules Coming Soon
ComplySight360 is the next generation of the ComplySight platform, redesigned to make compliance management more efficient, connected, and actionable. With enhanced functionality and a streamlined user experience, ComplySight360 helps credit unions strengthen compliance oversight, improve collaboration, maintain audit readiness, and stay informed of regulatory developments.
ComplySight360 includes three core modules:
- Compliance Management — Scheduled for release in 2027
- Finding/Action Item Management — Scheduled for release in Q4 2026
- Complaint Management — Available now
Modules may be purchased individually as they become available or bundled to support a more comprehensive, integrated compliance program.
Compliance Management
Scheduled for Release in 2027
ComplySight360 simplifies compliance assessment by translating complex regulatory requirements into clear, actionable questions and guidance.
Users complete standardized yes/no assessment questions and upload supporting documentation as evidence of compliance. The system automatically calculates risk using predefined risk categories, including categories aligned with NCUA risk classifications.
Through structured self-assessment, measurable grading, and increased visibility into potential deficiencies, ComplySight360 helps credit unions identify, monitor, prioritize, and address compliance risk.
- Tracking — Maintain a clear view of compliance activities across the credit union. Automated email notifications alert users to new assignments, content updates, and approaching or overdue deadlines, while personalized dashboards provide at-a-glance visibility into outstanding items and current self-assessment results.
- Reporting — Turn compliance data into actionable insight. Robust reporting capabilities help identify areas of concern, monitor progress, demonstrate accountability, and support informed decision-making. Reports can be exported to PDF or Excel for distribution, analysis, and customization.
- Regulatory Updates — Stay informed as regulatory requirements evolve. ComplySight360 notifies users of relevant regulatory changes and guidance and provides practical direction to support timely implementation.
Finding/Action Item Management
Scheduled for Release in Q4 2026
The Finding/Action Item Management module provides a centralized solution for documenting, assigning, tracking, and resolving findings and compliance-related action items.
Credit unions can monitor remediation efforts, assign responsibility, track due dates and status, and consolidate information for reporting and trend analysis. Centralized oversight helps ensure identified issues are addressed consistently, documented appropriately, and resolved within established timeframes.
When purchased with the Compliance Management module, Finding/Action Item Management integrates directly with compliance assessments, allowing identified findings and related action items to be linked to the applicable assessment. This creates a more complete view of identified compliance concerns and the actions taken to address them.
Complaint Management
Available Now
The Complaint Management module provides a centralized, structured approach to documenting, tracking, investigating, and resolving member complaints.
Effective complaint management is an important component of a credit union’s compliance and member service program. A well-documented process demonstrates that member concerns are addressed appropriately while helping the credit union identify recurring issues, potential compliance risks, service gaps, and opportunities for corrective action.
By centralizing complaint information, ComplySight360 helps strengthen consistency, accountability, and documentation throughout the complaint lifecycle. Assigned responsibilities and defined deadlines support timely resolution, while consolidated data enables meaningful trend analysis and helps inform corrective action.
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